Exchange & Refund Policy

We want you to be happy with your purchase. If you’re not fully satisfied, we’re here to help.

Returns

• You may return most items within 14 days of delivery for a refund or exchange.
• Items must be unused, in their original condition, and with all packaging intact.

Exchanges

• If you’d like to exchange an item for a different size, colour, or product, please contact us within 14 days of receiving your order.
• Exchanges are subject to stock availability.

Non-Returnable Items

• For hygiene and safety reasons, certain items (e.g., intimate wear, personal care products, or custom items) are non-returnable.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product.
• We recommend using a trackable shipping method for all returns.

Refunds

• Once we receive and inspect your return, we’ll notify you via email.
• Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact Us

For any questions about shipping, returns, or exchanges, please reach out to us at:
info@albachfils.com